When Complaints Arise: What Every Employer Must Know About Professional Workplace Investigations
A complaint arrives in your email on Tuesday morning. It comes from an employee and details a manager's inappropriate behaviour, or retaliation after the employee filed a complaint and was passed over for a promotion. How you react over the following days could affect your workplace environment, your legal liability, and your employees' faith in their management for years to come. Every employer will face this situation at some point. Employers who handle it well have a plan prepared and understand the value of professional workplace investigations. Those who do not usually take steps that seem small but turn out to be damaging over time. Here's how to handle workplace investigation matters properly, and when to turn to professional workplace investigations for an independent, defensible result. Why Professional Workplace Investigations Matter Workplace investigation refers to an investigation into a particular allegation to find out exactly what has occurred in the situat...